Infrastructure Administrator III (TX, AZ, CO, NM & KS)

Infrastructure Administrator III
(This is a remote position open to applicants residing in TX, AZ, CO, NM or KS)

Job Description
As a member of the Internal Tools team, this role requires a unique skillset with both server and networking experience. You will oversee the health of the hosted cloud environment (Exchange and Citrix), incident management, documentation, training, communication, capacity planning, emergency response, and executing internal projects to ensure our internal infrastructure is healthy. You will play a crucial role in monitoring, maintaining, and troubleshooting network systems to ensure maximum uptime and reliability. Working within a fast-paced environment, you will be responsible for detecting and resolving network issues, escalating problems as necessary, and implementing solutions to optimize network performance. You will respond to alerts and incidents in a timely manner. 
 
You will be responsible for visiting the data center on a regular basis. This position is part of an on-call rotation, which includes after-hours support.

Requirements   

• Proven experience in a higher tiered support role.   

• In-depth knowledge of server and network administration, and technologies.   

• Relevant certifications (e.g., CCNA, CCNP, ITIL) are a plus.   

• Experience with network and server management and incident management systems.   

• Familiarity with security best practices and compliance standards (e.g., GDPR, PCI DSS).  

• This position requires up to 10% of travel. 

• All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.

• This position requires travel to a data center, which requires a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.  

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions. 
   

Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.

Benefits  

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance 

• Vision Insurance   

• AD&D Insurance   

• Short-Term and Long-Term Disability Insurance   

• Flexible Spending Account and Health Savings Account   

• Flexible Time Off plus Holidays 

• Matching 401k   

• At IEG, everyone deserves great experiences!   

Salary Range
$70,000 to $85,000 (Non-exempt)