IronEdge Group, LTD
Systems Administrator I/II (TX, NM, AZ & KS)
Managed Services - Remote - Full Time
Systems Administrator I/II
(This is a remote position open to applicants residing in TX, NM, AZ or KS)
Job Description
As a Systems Administrator, you are part of a team that provides escalation support for customer IT systems. Each day, you will work to ensure issues are processed quickly and effectively for the highest support levels and perform complex repairs to software or peripheral equipment configurations, following design or installation specifications. To ensure incidents and tickets are filled out according to company standards, you will document steps taken to remediate issues in a detailed and professional manner and enter time accurately. Systems Administrators provide high-level oversight to ticket boards to aid in delivery of service-level agreements and high service standards.
Occasionally, Systems Administrators provide training to users in the proper use of hardware and/or software. You will answer user inquiries to resolve issues, set up user accounts, and configure email access through multiple applications. You will refer major hardware and/or software issues or defective products to vendors or technicians for service.
As part of the escalations team, you will also provide mentorship to team members and peers and delegate tickets and tasks as necessary.
The position is part of an on-call rotation.
Requirements
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
$51,000 to $59,000 (Non-exempt)
(This is a remote position open to applicants residing in TX, NM, AZ or KS)
Job Description
As a Systems Administrator, you are part of a team that provides escalation support for customer IT systems. Each day, you will work to ensure issues are processed quickly and effectively for the highest support levels and perform complex repairs to software or peripheral equipment configurations, following design or installation specifications. To ensure incidents and tickets are filled out according to company standards, you will document steps taken to remediate issues in a detailed and professional manner and enter time accurately. Systems Administrators provide high-level oversight to ticket boards to aid in delivery of service-level agreements and high service standards.
Occasionally, Systems Administrators provide training to users in the proper use of hardware and/or software. You will answer user inquiries to resolve issues, set up user accounts, and configure email access through multiple applications. You will refer major hardware and/or software issues or defective products to vendors or technicians for service.
As part of the escalations team, you will also provide mentorship to team members and peers and delegate tickets and tasks as necessary.
The position is part of an on-call rotation.
Requirements
- Minimum of 1-2 years of experience in IT support or a related field
- Strong knowledge of Tier 1 & 2 IT technologies and support processes
- Excellent problem-solving and troubleshooting skills
- Exceptional communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a dynamic environment
- Proactive attitude with a focus on continuous improvement
- All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
At IEG, everyone deserves great experiences!
$51,000 to $59,000 (Non-exempt)
